SMADS Amazing Race Final Task

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Across
  1. 2. Helps make the days go by
  2. 4. The main purpose with our Members
  3. 6. Who makes the difference to our Members
  4. 7. Keeping the Members we have, while working towards increasing our membership
  5. 8. How we should act at all times
  6. 10. What we hope to create with our Members
  7. 11. Our focus at Kaiser Permanente/SMADS
Down
  1. 1. Service What we provide our members
  2. 3. Shows that we are listening
  3. 5. The Customer Service we provide
  4. 8. The attitude we must maintain with our Members
  5. 9. A key element in handling escalated calls