Small Bites for July

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Across
  1. 3. customer should never feel rushed
  2. 5. show through friendliness
  3. 8. engage as customers enter and leave
  4. 14. invite back to see new shipment
  5. 15. a friendly associate brings back customers
  6. 16. increases overall satisfaction
Down
  1. 1. let the customer know you are there to help when ready
  2. 2. greet and acknowledge
  3. 3. greeting customer with a smile
  4. 4. invite the customer to return
  5. 6. view from the customers perspective
  6. 7. have a presence when on sales floor
  7. 9. look for customers clues
  8. 10. make eye contact and smile
  9. 11. focus on your customer
  10. 12. identifying wants and needs of customer
  11. 13. friendly and genuine toward other associates