Smile Titans

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Across
  1. 4. Is what TC sends everyweek and include our metrics and how we did
  2. 6. The Schedule Adherence Champion of the team
  3. 8. When customer wants to speak to a supervisor you transfer to:
  4. 10. Customer wants to cancelled as never received aligners. It goes to:
  5. 11. Is what we do to connect with customer and helps us to avoid dead air
Down
  1. 1. The name of our aligners (updated in TF):
  2. 2. Metrics we will focus until we reach 90%
  3. 3. Our Team Name is
  4. 5. Is the customer concern and we must mention it on every call
  5. 7. Jordan is the one for this week
  6. 9. Customer has clinical questions and aligners are not shipped. It goes to: