Social Work Skills

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Across
  1. 5. Remaining quiet to give the client time to think, process their feelings, and decide what to say next.
  2. 8. Share relevant personal experience to build a rapport, use sparely, and for the clients benefit
  3. 9. Offering a new perspective or explanation for the client's feelings or behaviors
  4. 10. Pointing out a discrepancy between what the client says vs what they do to raise the awareness
Down
  1. 1. Gently asking a question like "How does that make you feel?" to help the client identify their emotionsSanctionFeelings
  2. 2. Providing factual, objective information when it is needed instead of giving advice
  3. 3. Asking a question that can be answered with a "yes" or "no" or a short, specific piece of information
  4. 4. Giving the client reassurance to have and express emotions. Ex. "It's okay to be angry" "It's okay to be sad"
  5. 6. Asking a question that encourages a detailed, elaborate answer, sometimes used after powerful paraphrasing or using "How" or "What"
  6. 7. Briefly stating the main points and key details in your own words from the discussion