Soft Skills

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Across
  1. 2. Good communication is the _____ between confusion and clarity
  2. 5. A white glove type of customer service experience
  3. 7. _________ listen
  4. 10. The "L" in our Quality Assurance Monitoring Form
  5. 11. "I will personally take care of this for you." is an example of?
Down
  1. 1. Key _________ Indicators
  2. 3. The ability to identify or understand another's situation or feelings
  3. 4. _____ is listening to what is said.
  4. 6. Maintain a positive _________
  5. 8. _______ is hearing what isn't said.
  6. 9. What, Why, How are examples of what type of questions?
  7. 11. One company that portrays superior customer service