Soft Skills

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Across
  1. 2. Not just what our customers want, but what they?
  2. 5. The people who call Customer Service
  3. 6. What you say when someone provides help
  4. 8. How you greet the customer instead of by "Hey You"
  5. 10. What you would say when answering the phone
Down
  1. 1. What you ask
  2. 3. The opposite of No
  3. 4. The opposite of ignore
  4. 7. The opposite of I Can't
  5. 9. Another word that means delay or pause