Soft Skills Travel

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Across
  1. 6. The connection and rapport built with customers.
  2. 9. Refers to using simple, clear language.
  3. 10. Building a connection with customers.
  4. 12. Paying attention to and understanding customer needs.
  5. 13. Actively involving and connecting with customers.
  6. 15. Anticipating customer needs and offering solutions.
  7. 17. Taking ownership of actions and problems.
Down
  1. 1. The act of conveying information and ideas.
  2. 2. The specific words and phrases used in communication.
  3. 3. Engaging and comfortable communication style.
  4. 4. Taking responsibility for actions and outcomes.
  5. 5. Showing consideration and appreciation for customers.
  6. 7. Creating a sense of collaboration with customers.
  7. 8. Answers or resolutions to problems.
  8. 9. Focus on solutions and opportunities.
  9. 11. Information given to improve performance or understanding.
  10. 14. Understanding and sharing the feelings of others.
  11. 16. The style and attitude conveyed in communication.
  12. 18. The overall interaction and service provided to customers.