Solution Selling with Challenger Crossword

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Across
  1. 4. What principle involves customizing your message to address the specific needs and priorities of your stakeholders?
  2. 8. What term refers to the strategic coordination of interactions and messaging across a sales process to influence customer decision-making?
  3. 9. What step in the Challenger process involves uncovering unrecognized needs or risks that the customer may not have considered?
  4. 12. What involves guiding the sales conversation assertively and confidently, even when customers push back?
  5. 13. What is the process of aligning your product or service offering specifically to meet the unique challenges of a customer?
  6. 14. Propelling force generated by exploring unfamiliar or unknown topics with the customer
Down
  1. 1. What skill helps build trust by understanding and acknowledging a customer’s feelings and perspectives?
  2. 2. Communication technique used in conversations where the listener fully engages with the speaker, demonstrating attentiveness and understanding
  3. 3. What mindset challenges customers to move away from their current approach or comfort zone to embrace change?
  4. 5. What technique involves presenting a problem or solution in a way that changes the customer's perspective and challenges their current assumptions?
  5. 6. What is the approach of providing insights that educate customers about problems they didn’t know they had or solutions they didn’t know existed?
  6. 7. What is the term for a customer who drives change within their organization and champions your solution internally?
  7. 10. What term describes the challenging phase a customer goes through after realizing their current approach is flawed but before seeing the value of a new solution?
  8. 11. What personality trait is essential for uncovering customer insights by asking thoughtful and open-ended questions?