Solving communication problems

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Across
  1. 3. The ability to understand the truth about sth
  2. 5. Quickly
  3. 8. To make sth as good as it can be
  4. 9. = invent, think up
  5. 10. The quality of always behaving in the same way
  6. 12. A specific action aimed at achieving a particular goal
Down
  1. 1. = mentality
  2. 2. By means of
  3. 4. A system of working in which one group starts as another one finishes
  4. 5. Concerning sb/sth
  5. 6. To put things in order of importance
  6. 7. = rarely, not often
  7. 11. = a question/doubt