Solving the Satisfaction/Engagement Puzzle

123456789101112131415161718192021222324252627282930313233
Across
  1. 4. ____, vision, and values help guide strategy
  2. 5. Email, internal memos, blogs, online forums, the company intranet, a phone call, etc. are all forms of
  3. 6. Saying “Thank You” often meets this driver of engagement
  4. 8. Engagement should be a balanced and _____ effort between employees and managers
  5. 10. To understand how employees like to communicate, you simply need to ______
  6. 12. A decline in engagement and overall job satisfaction in the first six months to a year of service (2 words)
  7. 13. A diminutive summary of your contact information (2 words)
  8. 17. The spread of opinions when one person tells another about an organization or experience (2 words)
  9. 18. The appliance in the kitchen around which employees can often be found gossiping or chatting (2 words)
  10. 19. If employees are constantly working and have little time to manage personal errands, they will experience work/life _______
  11. 20. The look, feel, and atmosphere of an organization
  12. 21. According to one study, 48 percent of employees would wake up earlier or go to bed later, giving up extra hours of _____ for virtual work policies
  13. 23. The generation that thrives on instant gratification and constant recognition
  14. 24. Emotional commitment an employee has with his/her job
  15. 26. Many people say _______ is the most effective way to meet new people, make new connections, and find a new job
  16. 28. _______ programs introduce new hires to the expectations of a new job
  17. 30. Employees who spend some or all of their time working outside of the office are this type of employee
  18. 32. Vendor Showcase (2 words)
Down
  1. 1. A common elephant in the room, despite the strides we’ve made in inclusivity
  2. 2. Recent changes in health-care policies led to a higher focus on quality, resulting in _______ purchasing
  3. 3. As the saying goes, the ______ always comes first?
  4. 5. An organization’s commitment to the world in which it operates (3 words)
  5. 7. It’s perfectly okay to take this from vendors at a tradeshow
  6. 9. Standardized Measurement of a patient’s overall experience within a hospital (acronym)
  7. 11. Avatar Solutions has found that _______ can be considered “unsung heroes of retention,” providing people to talk to or commiserate with during the workday
  8. 14. Avatar Solutions' Sweet 16 Survey features ________ items and measures four key dimensions of engagement
  9. 15. Upward movement in one’s career
  10. 16. Without the appropriate _________, such as a working computer or functioning printer, productivity in the workplace will likely suffer
  11. 22. Employees in this category of engagement are often considered vampires of an organization
  12. 25. For employees to be successful in a virtual role, they must know their manager ________ them to get the job done on time and in good quality
  13. 27. As we learned from The Shining, all _______ and no play is not the best method for productivity, engagement, and overall happiness with the job
  14. 29. At a tradeshow, make sure you collect lots of this (acronym)
  15. 31. This cohort of employees is more apt than subsequent generations to spend their whole career at one organization
  16. 33. It has been said that employees don’t leave jobs, they leave people, specifically their ______