SoMe Puzzle Day Crossword

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Across
  1. 1. How we stay up to date on the happenings of a case
  2. 4. 3-letter term for an unresponsive customer
  3. 8. The escalation we do if a person has more than 20k followers
  4. 9. Our safety queen
  5. 11. The Khoros status we should be in while handling emails & other tasks in OneCRM
  6. 13. Closure status of a conversation we haven't, and don't need to engage with
  7. 14. The most mentioned NFL Player on this team (shoutout Nicole)
Down
  1. 2. Phrase seen in the Isolation 2 queue (3 words)
  2. 3. Bret's mascot/alter ego
  3. 5. Serin's favorite pokemon
  4. 6. OneCRM's grandparent
  5. 7. The type of tag that lets you know how a customer is feeling
  6. 10. The source for our sources! Find articles here
  7. 11. Abbreviation for the week during which we celebrate our hard work and have lots of fun activities!
  8. 12. The way we get in touch with dealerships and RFLs