Spectrum

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Across
  1. 3. when a customer hits day 50 in biller without payment
  2. 5. The status of a customer when past due
  3. 8. 4 digit number we give all customers
  4. 9. where to go for all your answers
  5. 10. what we offer as a base TV package
Down
  1. 1. when a customers account closes after hard disco
  2. 2. where a customer can view his statements online
  3. 4. what every agent should be using when handling a difficult call
  4. 6. What a customer does when going on vacation
  5. 7. Who a customer would speak with when having tech issues
  6. 9. one of the two billers agents use