Spectrum Mobile

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Across
  1. 2. Used to see hotspot data usage
  2. 10. If your cx does not have to call back in within seven days
  3. 12. How long you are on a call for
  4. 15. Process of sending concern to higher level for resolution
  5. 16. Mobile directory number
  6. 17. Company used to help with data transfers
  7. 18. The ability to transcribe your messages
Down
  1. 1. Used for syncs and unlocks
  2. 3. Tracks your empathy and ownership on all calls
  3. 4. Tool used to help you T/S
  4. 5. Changing two MDN's keeping them both active
  5. 6. Training to prepare you for production
  6. 7. Tool used to control a cx username & password for app
  7. 8. Chip you place inside your device for service
  8. 9. Used to check a port statues
  9. 11. A call to get more assistance than your permissions allow
  10. 13. Electronically embedded microchip
  11. 14. Used to see transaction history
  12. 16. Changing two MDN's while also deactivating a LOS
  13. 19. The Holy Grail of Spectrum