Spectrum Mobile
Across
- 2. Used to see hotspot data usage
- 10. If your cx does not have to call back in within seven days
- 12. How long you are on a call for
- 15. Process of sending concern to higher level for resolution
- 16. Mobile directory number
- 17. Company used to help with data transfers
- 18. The ability to transcribe your messages
Down
- 1. Used for syncs and unlocks
- 3. Tracks your empathy and ownership on all calls
- 4. Tool used to help you T/S
- 5. Changing two MDN's keeping them both active
- 6. Training to prepare you for production
- 7. Tool used to control a cx username & password for app
- 8. Chip you place inside your device for service
- 9. Used to check a port statues
- 11. A call to get more assistance than your permissions allow
- 13. Electronically embedded microchip
- 14. Used to see transaction history
- 16. Changing two MDN's while also deactivating a LOS
- 19. The Holy Grail of Spectrum