Spectrum Mobile Tools

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Across
  1. 2. a view-only tool that provides access to view data from the Zendesk platform.
  2. 4. the billing management system used by Spectrum Mobile support groups for billing and managing customer accounts
  3. 5. a portal tool that has various tabs to assist with account handling for all customers.
  4. 6. tool that provides us with how-to articles and general info about tools and processes for Spectrum agents.
  5. 7. a program that allows you to shine a spotlight on your colleagues' performance and everyday excellence.
  6. 9. tool used to validate devices, SIMs and port-in eligibility.
  7. 10. tool used to create identities and reset passwords for customer accounts.
Down
  1. 1. tool that lets mobile agents know when to keep calls and when/where to transfer calls for Mobile service requests.
  2. 3. where agents can stay up to date with information on tool and Spectrum mobile outages.
  3. 4. a team site that provides agents with additional support options and connects spectrum agents to shared files, news and information.
  4. 8. tool used by mobile agents/leads to submit escalation tickets.