Spencer newsletter puzzle

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Across
  1. 4. Spencer’s service platform nickname, with a very good boy behind the name?
  2. 5. What common Ethernet connector plugs into a network port?
  3. 9. What is the name of the record that is used to ship parts to a location, created on a request or task?
  4. 11. What is the name of the record that can contain multiple tasks?
  5. 12. Which of Spencer's values drives us forward in technology and processes, to be competitive and always improve our delivery quality?
  6. 13. Device that links networked equipment inside a building?
  7. 14. What’s Spencer’s #1 company value?
  8. 17. What self-service ordering device is common in QSR/retail?
Down
  1. 1. What is the abbreviation of the system used for transactions in a retail store?
  2. 2. What kind of work (also department) involves construction, upgrades, or refresh work at single or multiple locations?
  3. 3. What document formally authorizes buying parts or services?
  4. 6. Where are parts stored before they’re deployed to sites?
  5. 7. Which department (or process) brings new or used stock into our warehouse systems?
  6. 8. Who performs on-site repairs and installs in the field?
  7. 10. What acronym refers to returning equipment/parts for replacement or repair?
  8. 15. Which of Spencer's values dictates that you should do the right thing at all times even when no one is watching?
  9. 16. What is the name of our mobile platform technicians use to manage tasks and field work?
  10. 18. What agreement defines response and resolution targets?