Scary Good Resources

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Across
  1. 3. _________ holds the servicing information for our Veterans.
  2. 6. If you cannot get a member of Client Advocate, MyVU, or the Spanish tteam, you will utilize the ________ on the CSC Website.
  3. 8. If a Veteran has questions about our available rates, you can direct them to veterans_______.com/rates.
  4. 9. You will deposit personal information about a Veteran obtain in a phone call in ______ to enhance their overall VU experience.
  5. 10. You should ______ on every single phone call within CRM to let the rest of the department know how you assisted the Veteran.
Down
  1. 1. The Customer Service _______ will give you the resources to successful handle every call.
  2. 2. Our call system is Cisco __________.
  3. 4. This app is used for the Veteran to upload needed loan documents, connect their bank account, and see the progress o their loan.
  4. 5. Even when we are experiencing high call volume, you will never _________ transfer to an ACD queue.
  5. 7. Using the right _____ helps your overall customer service.