SPR crossword

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Across
  1. 3. __ days is the priority for a free repair (2)
  2. 4. Service product for a relay shorter than 10 mtrs (4)
  3. 5. A legal notice served to a customer informing them of our intention to investigate/excavate in their land to repair a pipe not belonging to them (7,3)
  4. 6. Service product for a free repair (4)
  5. 8. System used to release a service product (3)
  6. 9. Whether the property is owned or rented, YW must liase with the ____ _____ (3,5)
  7. 12. Where the customers pipe enters their property (5,2,5)
  8. 13. Industry wide plumbing assurance scheme (9)
  9. 14. Service product for an internal leak (4)
  10. 15. YW has the power to __________ the service if the situation deteriorates, becomes an emergency or the property appears to be unoccupied (10)
  11. 16. This is added to ICE to indicate that the property has had a free repair (5)
  12. 17. Legal notice served to a customer for a leak on private pipework (7,2)
  13. 18. YW mapping system (7)
  14. 19. YW billing system (7)
Down
  1. 1. Service product for an external leak that is not eligible for a free repair (4)
  2. 2. Service product for a relay longer than 10 mtrs (4)
  3. 5. Section of service pipe which is the customers responsibility (6,4)
  4. 7. £___ is the maximum contribution per property for a relay (3)
  5. 10. System used to log all customer contacts (3)
  6. 11. Service product for a leaking overflow (4)
  7. 12. Paperwork signed before a free repair order can be raised (10,4)
  8. 13. A legal document obtained from a Magistrate to gain entry in to private land/property (7)