SQM 2022

5. The lawn behind one's home.
8. The number of awards received by the company in May 2022 at the 23rd Annual Customer Experience Industry Awards ceremony
11. A large and controlled outdoor fire, used either for informal disposal of burnable waste material or as part of a celebration.
13. The third word in SQM, the size, length, or amount of something.
14. A lawn game in which players take turns throwing fabric bean bags at a raised, angled board with a hole in its far end.
15. The second word in SQM, the degree of excellence of something.
16. The process by which customer care center associates learn and develop new skills.

1. This department assists in monitoring and providing feedback to the company's customer care center.
2. The address of the company's corporate headquarters as of 2015.
3. The metric showing how often a contact center's associates resolve problems without the need for subsequent follow up.
4. This insurance and annuity company was founded in 1961, went public on September 1st, 2021, and was also an SQM Call Center of the Year finalist in 2021.
6. SQM is an independent organization that provides awards based on employee and customer ____.
7. The first word in SQM, a contact center's goal is to provide world class ____ to their customers.
9. A campfire treat consisting of toasted marshmallows, chocolate, and graham cracker.
10. An airborne insect with a bioluminescent glow.
12. The season following summer and preceding winter.