SQM Crossword Puzzle

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Across
  1. 4. What we strive to achieve on every call
  2. 7. Highest achievement award earned
  3. 8. Service Jackson provides
  4. 9. The last year in person awards ceremony held
Down
  1. 1. What does SQM stand for?
  2. 2. One of the criteria for contact center of the year
  3. 3. Number of SQM awards earned in 2020
  4. 5. Number of years Jackson has earned contact center of the year
  5. 6. Verification tool