Star Spangled Blast: WHO AM I?

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Across
  1. 1. Appointed SUPERVISOR in 2023, she leads her team with style and grace. A leader who’s sure to greet you with a cheerful embrace!
  2. 3. Recently promoted, this leader works hard but TRAINS even harder
  3. 6. This seasoned leader has graced the company for 19 cycles, deftly wielding her skillset in the mystical art of OUTSOURCING.
  4. 11. She orchestrates a symphony of colleagues at work in SUPPORT of the customers, while harmonizing with a DUET at home.
  5. 12. Formerly appointed CC Supervisor in 2021, she has traversed diverse roles in Customer Care, currently leading the illustrious Team of the Year.
  6. 13. Guiding the department through trials and transformations, he has woven his leadership legacy within JD Finish Line for almost three decades.
  7. 15. She stands as a guardian for her team, Supporting the realm of RETURNS from any shadows that may mar the customers' experience.
  8. 16. You would seek this leader for WEB and APP issues. She's the ANALYST you can't count out!
  9. 18. I started here April 5, 2021 and was First half EPIC player of the 2024 Fiscal Year
  10. 19. This leader forecasts our daily needs, but she cannot control the weather. However, she may ANALYZE and adjust our work schedules!
  11. 20. She has graced our Customer Care realm for five lunar cycles, recently ascending to the honored role of SUPERVISOR.
Down
  1. 2. This leader guides the WORKFORCE that ensures we take care of our patrons and our comrades.
  2. 4. This visionary has nurtured and honed multiple TALENTS in Customer Care, managing a cadre of individuals within the JD Finish Line organization.
  3. 5. Chosen as SUPERVISOR in the mystical year of 2020, this leader is adorned with a fervor for fitness. She’s shared her guiding aura along with her passion for health & wellness.
  4. 7. My last name may be famous, but I share no relation to Janet, I prefer to use my expertise to DIRECT Boyz to Kingz!
  5. 8. A LEADER with a fervor for numbers and a gaze for FINANCE. Present her with a Spreadsheet, and she shall unfurl her art to ANALYZE & critique!
  6. 9. This person enjoys the FRUITS of his labor and is the self-confessed chili expert. A leader who might tell you a joke, that's sure to make you smile.
  7. 10. Recently inducted to the sacred chamber of Customer Care, her quest unfurls to soothe the ripples of customer care FRICTION and coordinate the seamless integration of new TECHNOLOGY.
  8. 14. This leader ENGAGES her team every day to de-escalate and deliver a seamless customer experience.
  9. 17. She has transcended the SOCIAL hierarchy, unveiling a fresh commitment to ANALYZE and mend customer-related frictions.