Stenden Hotel Front Office

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Across
  1. 4. where to find the events
  2. 5. technique used to handle complaints
  3. 6. PMS System that is used in the Front Office
  4. 7. gross revenue divided by max revenue
  5. 8. how many rooms the campus hotel has
  6. 9. company pays for everything
  7. 11. which Green Key does Stenden has
  8. 12. guest pays on departure
  9. 13. sheet with the guests information
Down
  1. 1. selling guest products from different departments
  2. 2. rooms with shared bathroom
  3. 3. smaller studio
  4. 10. gross revenue divided by rooms sold
  5. 14. price for breakfast
  6. 15. status of a room that can be sold when necessary