Stenden Hotel Front Office

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Across
  1. 4. how many rooms the campus hotel has
  2. 8. gross revenue divided by rooms sold
  3. 9. gross revenue divided by max revenue
  4. 10. company pays for everything
  5. 12. selling guest products from different departments
  6. 14. guest pays on departure
  7. 15. technique used to handle complaints
Down
  1. 1. PMS System that is used in the Front Office
  2. 2. sheet with the guests information
  3. 3. where to find the events
  4. 5. price for breakfast
  5. 6. smaller studio
  6. 7. rooms with shared bathroom
  7. 11. status of a room that can be sold when necessary
  8. 13. which Green Key does Stenden has