Step 8 Channel and Inventory Management

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Across
  1. 2. Not all rooms are created _______
  2. 3. _______ overbooking is an effective strategy to overcome no-shows and cancellations
  3. 5. A revenue management strategy that instructs reservationists to decline any room reservation request that does not equal or exceed the predetermined minimum number of nights allowed
  4. 7. Stay restrictions is also known as stay _____
  5. 8. _______ rate for room is a long-term room rate whose availability is agreed to in advance and for the duration of the contract agreement e.g. airline crew
  6. 10. A date on which guests are not permitted to begin their hotel stays
  7. 14. A discount is offered to long-stay guest when the length of a guest’s stay offsets the rate _______
  8. 15. ________ is the single most significant RM-related effort that can be undertaken by a front desk staff upon a guest’s arrival at a hotel
  9. 18. All of the unique forms of guest room products offered for sale by a lodging facility is known as _____ inventory
  10. 19. The room code used to identify a non-smoking, double-double room
  11. 20. When devising room codes, RMs should strive to create the ______ number of them
  12. 23. A property-specific notation used by a hotel’s PMS to specify the price of a unique room product is known as ____ code
  13. 24. ________ rate for room is when an agreement is provided to a select group of travellers, subject to availability, rooms at and agreed on and discounted rate e.g. corporate rates, govt staff rates
  14. 25. A selling approach that seeks to sell a hotel’s highest priced items prior to the sale of its lower priced items
  15. 26. Matching _______ with demand is a challenge faced by most organisations
Down
  1. 1. Stay ______ is a duration rules and limitations related to guests’ arrival dates, departure dates and minimum stay lengths
  2. 4. An individual, short-term traveller is known as _________
  3. 6. Another name for rate code is rate ____
  4. 9. ‘Walking a guest’ is a term used to relocate a guest with a confirmed reservation at a hotel to an ________ property
  5. 11. Guest will perceive a higher value based on ___ configuration
  6. 12. In a wedding package, a discount is offered when the total revenue generated by the sale offsets the reduction in _____ rate
  7. 13. _______ overbooking can be caused by damaged rooms, staff errors, inventory availability errors, guest overstay
  8. 16. An example of _____ solutions - rent additional facilities
  9. 17. A discount is offered to ______ purchase when the number of rooms purchased is large
  10. 20. To accept more reservations than available capacity is known as ______
  11. 21. The process of managing channels is known as hospitality ________ warehouse management
  12. 22. A selling approach that seeks to sell an hotel’s lowest priced items prior to the sale of its higher priced items
  13. 26. A property-specific, shorten description used to identify a specific room product in a hotel is known as room ________