Strategic Chapter 10

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Across
  1. 3. conscious designing of retail space and its various dimensions to evoke certain effects in buyers
  2. 4. an example of this would be arranging for a local store to give unsold items to a food pantry
  3. 8. orientation A general attitude toward shopping
  4. 12. pressure A typical antecedent state that a consumer might experience as he or she approaches the purchase environment
  5. 13. a simulated outdoor environment in a retail store setting
  6. 16. buying a sudden urge to purchase something
  7. 17. image The personality of a retail store
  8. 18. store consumers participate in the production of the products or services they buy
Down
  1. 1. space A store environment that has been made to resemble a living room where customers can relax, hang out with friends, or even learn
  2. 2. Others who are present in a consumer's physical and social environment when purchases are made
  3. 5. A garage sale is an example of THIS type of recycling
  4. 6. situation includes a buyer, a seller, and a product or service and other factors.
  5. 7. theory The psychological dimension of time or how it is experienced
  6. 9. environment includes the shopping experience, point-of-purchase stimuli, and sales interactions.
  7. 10. poverty the feeling of always being pressed for time
  8. 11. satisfaction a post-purchase process of evaluating how well a product met your expectations
  9. 14. stimuli A coupon-dispensing machine in a grocery aisle and an employee handing out free samples of a new product
  10. 15. rituals The steps that consumers practice to gradually distance themselves from things they treasure so that they can sell or recycle them