Strategic Chapter 10

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Across
  1. 2. A coupon-dispensing machine in a grocery aisle and an employee handing out free samples of a new product
  2. 5. an example of this would be arranging for a local store to give unsold items to a food pantry
  3. 8. includes a buyer, a seller, and a product or service and other factors.
  4. 11. The personality of a retail store
  5. 12. The steps that consumers practice to gradually distance themselves from things they treasure so that they can sell or recycle them
  6. 13. A store environment that has been made to resemble a living room where customers can relax, hang out with friends, or even learn
  7. 14. a sudden urge to purchase something
  8. 15. includes the shopping experience, point-of-purchase stimuli, and sales interactions.
  9. 16. conscious designing of retail space and its various dimensions to evoke certain effects in buyers
  10. 18. A general attitude toward shopping
Down
  1. 1. A typical antecedent state that a consumer might experience as he or she approaches the purchase environment
  2. 3. The psychological dimension of time or how it is experienced
  3. 4. consumers participate in the production of the products or services they buy
  4. 6. a post-purchase process of evaluating how well a product met your expectations
  5. 7. a simulated outdoor environment in a retail store setting
  6. 9. the feeling of always being pressed for time
  7. 10. A garage sale is an example of THIS type of recycling
  8. 17. Others who are present in a consumer's physical and social environment when purchases are made