strategic mktg chp 15:1

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Across
  1. 3. closing the sale is your _________
  2. 7. This is one of the main ways you can be successful in selling
  3. 8. A ________ increase shortly will make the standing-room-only close a good choice
  4. 9. avoid having your customers feel this
  5. 11. an example of this close is saying "returns are done easily at our service desk"
  6. 12. you can learn from you ____________ to close the sale
  7. 13. This is key in with a skill that is rarely successful the first time like sales
  8. 14. learning one's ____________ and how to handle various situations comes with experience
  9. 15. This type of close encourages a customer to make a decision between two items
Down
  1. 1. Even customers who decline to buy are these
  2. 2. your first priority is ultimately customer __________________
  3. 4. Look for minor ____________ from the customer on selling points
  4. 5. watch for these when attempting to understand your customer's readiness
  5. 6. A purchase is considered a "buying ____________"
  6. 10. This type of close is used when the buying signal is very strong