Stress

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Across
  1. 2. Problem solving, seeking social support, performance changes, withdrawal and presenteeism, and use of addictive substances are examples of ______ reactions to stress.
  2. 10. Environmental events or conditions that have the potential to induce stress.
  3. 11. A central assumption of the ________ is that high job resources foster work engagement while high job demands exhaust employees physically and mentally and lead to burnout.
  4. 12. A psychological reaction to the demands inherent in a stressor that has the potential to make a person feel tense or anxious because the person does not feel capable of coping with these demands.
  5. 13. The positive work-related state of mind that is characterized by vigor, dedication, and absorption.
  6. 14. People who feel they are in control of what happens to them are more likely to confront stressors because they believe an active coping strategy will make a difference. People who feel less in control of their lives are more likely to engage in simple anxiety-reduction strategies that only work in the short run. This is an example of ________.
  7. 17. The propensity to view the world, including oneself and other people, in a negative light.
Down
  1. 1. An "addiction" to work in which one has an internal compulsion to work, thinks persistently about work, and works excessively.
  2. 3. This is used to describe people who tend to be aggressive and ambitious. They can become hostile easily and are prone to feeling a great sense of time urgency. These people tend to report heavy workloads, long work hours, and many conflicting work demands. As a result, people who exhibit this are more susceptible to heart problems and high blood pressure.
  3. 4. Positions in which organizational members are required to interact with members of other organizations or with the public.
  4. 5. Refers to features of a job that are functional in that they help achieve work goals, reduce job demands, and stimulate personal growth, learning, and development. These can come from the organization (e.g., pay, career opportunities, job security), interpersonal and social relations, the organization of work (e.g., role clarity, participation in decision making), and the task itself.
  5. 6. The behavioural, psychological, and physiological consequences of stress. These can include passive responses over which the individual has little control, or active attempts to cope with the stress.
  6. 7. Physical, psychological, social, or organizational features of a job that require sustained physical or psychological effort that in turn can result in physiological or psychological costs. Common examples include work overload, time pressure, role ambiguity, and role conflict.
  7. 8. Individuals in operative roles occupy non-professional and non-managerial positions in organizations, whereas those in managerial roles make key organizational decisions and direct the work of others. There are special forms of stress unique to both roles. For example, the stress involved with having to perform too many tasks in a short period of time (known as role overload) is commonly associated with individuals in ______ roles.
  8. 9. A syndrome made up of emotional exhaustion, cynicism, and low self-efficacy.
  9. 15. Occurs when one must perform too many tasks in too short a time period or work too many hours. This is a common stressor for managers.
  10. 16. Defence mechanisms are a form of ______ reactions to stress, which involve emotion and thought processes rather than overt behaviour.