Super Screen Pop

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Across
  1. 4. abbreviation for Interactive Voice Response System
  2. 5. a single, interactive screen that provides customer service specialist information that a customer has entered into the IVR
  3. 7. spreads bills into 12 equal monthly amounts, helping the customer plan ahead by letting them know their exact monthly payment amount.
  4. 8. used to draft a customer’s monthly payment from their checking or savings account automatically each month.
  5. 10. one of the two tabs used to help you search for customer account information.
Down
  1. 1. period when a supply or other service is not available or when equipment is closed down.
  2. 2. used to search for a single unknown character.
  3. 3. provides quick links to each region’s help system.
  4. 4. provides a reasonable installment schedule for residential customers who are unable to pay their outstanding balance and are in jeopardy of being disconnected.
  5. 6. term used to refer to someone wrongfully obtaining and using another person's personal data in some way that involves fraud or deception for economic gain.
  6. 9. presented first on the Super Screen Pop when special call handling is needed for CIM BUI accounts