Superior Customer Service

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Across
  1. 3. we show them we want them there
  2. 5. written down
  3. 8. right now
  4. 11. pay right now
  5. 12. pay at later date
  6. 14. meaningful, not fake
  7. 16. contacting customer after sale to see how it is
Down
  1. 1. saying hello
  2. 2. see what they need
  3. 4. building or creating
  4. 6. greatest asset
  5. 7. stop
  6. 9. give false information
  7. 10. no charge
  8. 12. problem or issue
  9. 13. money taken off price
  10. 14. make customer happy
  11. 15. change over time