Superior Customer Service

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Across
  1. 4. purchase items which seem correct at a specific time
  2. 6. May sometimes be unreasonable
  3. 7. have no specific need, are just experiencing the interaction
  4. 8. if employees are satisfied they will be more likely to satisfy customers
  5. 10. make purchase decisions based on item markdowns
  6. 11. involvement a business takes to please its customers
  7. 15. The Three Letters of Power
  8. 17. marketing partner which promotes or sells your product for a commission
  9. 18. opportunity to provide customer service
Down
  1. 1. six essential steps needed in order to provide superior customer service
  2. 2. rules governing polite behavior which should be used in public
  3. 3. idea concerning what will happen in the future
  4. 5. purchasing of items by a customer
  5. 9. receiving more than expected, solving complaints
  6. 12. a reason offered by the store to encourage customers to return
  7. 13. shopping at a certain store for specific items as long as they are satisfied
  8. 14. offers extended _____, sample products
  9. 16. Customer Complaints Should be dealt with quickly and