Support CrossWord

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Across
  1. 6. No variation of this is ever acceptable in a ticket. It gives no details.
  2. 8. What priority should a DS80D ticket be in?
  3. 9. Where do you find the System for the Matrix?
Down
  1. 1. This is the canned response that needs completed before a ticket can be assigned to T2.
  2. 2. What status should a ticket be in if you are working it?
  3. 3. This is the type of documentation we require for all ticket notes.
  4. 4. What goes into the resolution of the matrix if the issue is NOT resolved?
  5. 5. What priority should a DS622 ticket be in?
  6. 7. You should always remember to do this while on the phone.