Surfing to Success - CSW 2015

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Across
  1. 2. This plan is based on your average bill
  2. 4. Gas leak, poor pressure, wire down, outage are all forms of an_______________
  3. 6. NEM, TOU & TPS accounts are not eligible for this program
  4. 8. Always verify the customer's____________ to avoid bills/correspondence from being returned
  5. 11. A place to find the CA#, premise & amount due
  6. 13. Use this tab to mail a medical alert form
  7. 18. This tab can be used to process a speedpay payment
  8. 19. A request to start service
Down
  1. 1. A request to stop service
  2. 3. Dunning or return checks may cause a________ to be assessed
  3. 5. What we are celebrating
  4. 7. Use this tab to make a note after each call
  5. 9. a water sport or the activity of looking for information or interesting things on the Internet
  6. 10. Accomplishment of a goal
  7. 12. If your not able to pay your balance in full, you might be eligible for this
  8. 14. Job aides are found in _________
  9. 15. A request to turn off service at one premise and turn on service at another premise
  10. 16. Use________ as the BP when issuing an emergency or service order on an inactive account
  11. 17. Use___________ for the BP & Premise to issue an emergency or service order when no address is available