System Outage Procedures

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Across
  1. 3. This item is available to support branches in the event the online resources are unavailable during an outage.
  2. 6. Location of the System Outage Playbook in the Camp Courtney Branch.
  3. 7. If a member deposits a negotiable item, advise him or her the item may be subject to an ____________.
  4. 8. Is the number of the form we need to provide to the member after performing their transaction during an outage.
  5. 9. Always use the ___________ when opening the member’s folder in Encore.
  6. 10. Provides account information based on the previous end of business posting date.
  7. 11. Only some ____________________ transactions can be processed during a production system outage.
  8. 12. If a member requests a deposit to an IRA or IRA certificate, team members must ensure a ________________ is captured on the receipt.
Down
  1. 1. During a "mainframe access is unavailable” outage the dollar amount limit is ________________.
  2. 2. During an outage we need to obtain the best _______________ for the member in the case of a difference in their account.
  3. 3. Page where MSRs can find out if there is a multiple system outage.
  4. 4. Encore must be changed to ______ mode in order to process transactions during a system outage.
  5. 5. Accepted, reentry voided, reentered accepted and reentry are the four ______________ status you can get after transactions have been forwarded to host.
  6. 12. Provides account and member information in the event of a multiple system outage.