TCF crossword

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Across
  1. 3. We continually use and log this in order to ensure we are aware of the customers needs and issues.
  2. 5. What scheme do we have for individuals or teams that provide outsanding customer service?
  3. 7. Outcome three is all about customer ______?
  4. 8. Which two of the six outcomes is not applicable to Diligenta? (3 letters, then 4)
Down
  1. 1. TCF issues are regularly discussed at which committee meeting?
  2. 2. An expression of dissatisfaction is also known as what?
  3. 3. The emphasis of the six outcomes is ensuring we treat all customers how?
  4. 4. If you notice an error on customer correspondence who should you let know?
  5. 5. We aim to ensure that we all take ______ for delivering fair treatment to customers whatever the situation.
  6. 6. How many consumer outcomes have the FCA defined to encourage consistent practices and behaviours for treating customers fairly?