TD

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Across
  1. 7. The Type of experience we want to deliver
  2. 8. A type of Check that is guaranteed money
  3. 9. Website to put in adjustments requests
  4. 10. A type of Account with the highest interest
  5. 13. An account with tiered interest rates
  6. 16. A Method to help prevent potential fraud compromise in CMSE
  7. 18. We access this page to access IMIP, Flip Flags & many more
  8. 19. For anything debit card activity, status related
  9. 21. A Service at Bank's discretion
  10. 23. America's Most (___) Bank
  11. 24. Follow the procedure & Pass it
  12. 27. To take calls we have to be in this Status
  13. 28. A type of authentication CX sets up at the Branch
  14. 29. Contact Center Team that takes our Spanish CX calls
  15. 30. Claims Dept often give this type of credit to CX after they file a dispute
  16. 31. Checking Account for all
Down
  1. 1. An authentication we wait on to load
  2. 2. CX can use this service to send $1000 instantly
  3. 3. Types of text messages sent to customer to help them better understand procedures and policies in TD
  4. 4. A Type of Fee in all Checking/Savings accounts
  5. 5. Hotels, Rent places does this to keep a deposit on "____"
  6. 6. This company does random authorization check on account to make sure account is active
  7. 11. If a cx has a fraudulent transaction we have to file a "____"
  8. 12. This service is ONLY done at branch, mainly to send money overseas securely
  9. 14. The overdraft policies are (____) services
  10. 15. Website to lookup Checks
  11. 16. Merchant needs this to do a purchase on CX's debit card
  12. 17. A type of credit from TD Bank due to a dispute
  13. 20. Ready Status
  14. 22. Experience
  15. 25. Primary Program used by all agent to pull-up CX account
  16. 26. We get a lot of calls if we can do this to overdraft fees
  17. 32. Name of the Bank