Team Arthur

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Across
  1. 3. What is the most important factor of a call?
  2. 5. – There is no I in _____
  3. 7. – Who scores you for your calls
  4. 9. When you enroll a member what RM Option do you use
  5. 10. Workspace Desk addition
  6. 13. Where to find your script/tools
  7. 15. – Name of the program?
  8. 16. -Completed assessment
  9. 17. – Complex Case Management (Outpatient)
  10. 18. Word for word, line for line
  11. 19. Who call after you call WDE number when working with PDM
  12. 20. – MSK Items equals…
Down
  1. 1. PDM/CCM
  2. 2. – Define GBD
  3. 4. - Post Discharged Management (Inpatient)
  4. 6. What is your Title
  5. 8. - Ineligible /deceased
  6. 11. Trevor Arthur is what to you?
  7. 12. – Where do you work at
  8. 14. _ what do call our customers
  9. 15. Member refuses program, what do you do?