Team Evans Crossword Puzzle #1- Security Authentication

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Across
  1. 3. If a customer calls in and gave us the incorrect MMN/Password, we must _______ and move to the next verification.
  2. 5. "May I have the MMN/Password on _______ account, please?"
  3. 6. Customer's relationship/name may be provided _______ authentication has been completed.
  4. 7. We cannot provide any _______ to help the customer identify what the MMN/Password is.
  5. 8. For the customers address, we cannot provide the ______ and state when verifying.
  6. 9. What is required when assisting a branch representative
  7. 10. Even something as small as releasing the first character of the mother's maiden name or _________ can give a fraudster enough fuel to try and break through our controls in future calls.
Down
  1. 1. For bank of last payment verification, the name of the bank ________ match, we are not able to take into effect bank mergers.
  2. 2. If the customer gives us two Bank of Last Payment options, How many answers can we accept?
  3. 4. _______ are allowed for bank of last payment verification.
  4. 8. Third party callers _______ answer security questions when prompting the PRIMARY card member.