Team Hype

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Across
  1. 3. Whay you should suggest to a customer if they have any future problems.
  2. 4. This is free for 3 months and doubles your internet speed.
  3. 7. HSD Speed that is 25mbps
  4. 9. Number of seconds that is the goal for ACW
  5. 10. You should do this after, troubleshooting and sales, but before closing the call.
  6. 11. Cord you would check if the customer's equipment was offline.
  7. 12. If our team reaches the AHT goal, we will be having this
Down
  1. 1. You would do this if you don't want to say "I'm sorry"to a customer.
  2. 2. Sarah's last name.
  3. 5. Line of service that offers automation
  4. 6. Will be replacing Grand Slam
  5. 7. Troubleshooting step you would do if the customer's modem was offline.
  6. 8. Scorecard Goal that is 610
  7. 13. These channels get you commission, but not TSR.
  8. 14. Abbreviation for Repair Center of Excellence.