Team Payne Customer Service Week Crossword Puzzle

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Across
  1. 2. Request submitted for payment of healthcare services
  2. 4. Medication ordered by a healthcare provider
  3. 7. Amount paid before the plan begins sharing costs
  4. 10. Successful outcome to a member's issue
  5. 11. Card members show when receiving care
  6. 12. Standard of excellence in member interactions
  7. 13. What a health plan provides
Down
  1. 1. Person enrolled in a health plan
  2. 3. Doctor, hospital, or healthcare professional
  3. 5. Group of contracted healthcare providers
  4. 6. Understanding a member's concerns and feelings
  5. 8. Verification that a member is enrolled
  6. 9. Services and coverage included in a health plan
  7. 13. Fixed amount paid for certain healthcare services
  8. 14. Process of joining a health plan
  9. 15. Approval required for certain services