Teammate Knowledge

3. Outbound client call: Validate the client by asking them to confirm this to ensure you have the correct profile
7. Traditional Branch opening:If other teammates arrive and the red tile is posted do this first
9. Number of correct answers to Authentication Challenge questions a client must provide when calling a number not on file
10. Verify that the client has this to request the interaction/transaction by viewing the applicable account documentation or titling.
11. Traditional Branch opening:If other teammates arrive and the red tile is posted your 2nd call is to who
13. Number of correct answers to Authentication Challenge Questions If you reached the client at the phone number of record
14. Activity represents risk of fraud, identity theft, and/or compromise of client Restricted Information

1. This feature is not available for Consumer International wires and when Indemnity Agreement is selected as the Initiation Source (Wires with an Indemnity Agreement on file and Emergency Wires). Wires must be rejected and a new wire initiated.
2. If a presented check amount is $1,500.00 or greater and the item has discrepancies, the teammate should do this first
4. If unable to verify the legitimacy, do not cash the item and return the check to this person
5. Should only be requested if a bank error has occurred or if the client is not satisfied with the check product.
6. Excluding Informal Revocable Trusts All Trust accounts must be opened with one of these
7. All trustees should have a Business or Personal one of these and be related to the account as Trustee (TTE)
8. This person is required to add comments on why the wire is being sent back to the Initiator
12. Required for all new formal Trust accounts. (Excluding informal revocable trust)