Tech Pro Tips

1234567891011121314151617181920
Across
  1. 3. Assume all devices will be ___________ when checking in for a repair.
  2. 6. Phones with this must have it removed before a swap or a rear system replacement.
  3. 7. The only place the repair center will contact a customer for a requote.
  4. 11. A customer’s friend or family member cannot pick up their repair unless they are listed as this.
  5. 13. An unacceptable way to note cosmetic condition.
  6. 14. All phones that are checked in for a rear system repair must be ________ before sent back to the repair room.
  7. 15. When we send a computer to the repair center and it comes back to the store.
  8. 17. A customer must be 18 to initiate a repair because they are signing a _____________.
  9. 19. We can only _______ for 5 days. After this the repair will be cancelled.
Down
  1. 1. Where you take notes, record visits, and set up repairs.
  2. 2. Where you see the schedule for Genius Bar appointments.
  3. 4. Apple is not responsible for this surviving your repair, if you have a warranty, take it off and keep it.
  4. 5. A customer has 14 days to return this after their phone comes back from the repair center.
  5. 6. Airpods Max should never be sent to the repair center with these still attached.
  6. 8. The type of repair we create when we take the customer’s device from them and repair it here.
  7. 9. The type of repair we create when we need to allocate or order a part for a person while they keep their original device.
  8. 10. Your first resource if you have questions.
  9. 12. Airpods and Beats should never be sent to the repair center with these still attached.
  10. 16. Always create a _______ under the name of the person in front of you, even if that customer is not the owner of the phone or the name on the appointment.
  11. 18. Crusty Milk
  12. 20. When we send a device out for repair and the customer must provide payment information before we send it out.