Technical Recap

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Across
  1. 3. What does the service light on the router represent?
  2. 5. What action will usually solve any given VOIP issue?
  3. 6. What would you classify a Technical case regarding VOIP as?
  4. 8. What form do we send a customer who is wishing to port their phone number over to us from a previous provider?
  5. 9. Who would we escalate a Dry Install case to if the order has not been completed in 48 working hours?
Down
  1. 1. If you leave a technical case with the status 'In Progress', who will resolve that case?
  2. 2. What would we classify the type of service as if we were raising a P2?
  3. 4. What system would we ask customers use to run their own speed tests?
  4. 7. If a customer has no VOIP service that means they also have no 'X' service.