Techniques for Demonstrating Understanding

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Across
  1. 3. Deliberately softening, slowing, or shifting the pitch and pace of your voice to match the emotional weight of the moment. (three words)
  2. 4. Asking thoughtful, open-ended questions that encourage someone to elaborate, clarify their thinking, and reveal what really matters to them. (two words)
  3. 5. Restating what someone has said in your own words, to confirm understanding and show you've truly grasped their meaning and feelings.
  4. 6. Fully focusing on the speaker rather than waiting for your turn to talk, including attending to their message, tone, and non-verbal cues. (two words)
Down
  1. 1. Genuinely considering perspectives, ideas, or feelings that differ from your own, without rushing to judge or dismiss them. (two words)
  2. 2. Subtly matching another person's posture, gestures, or facial expressions to build rapport and signal that you're engaged and in tune with them. (three words)