Technology and Operations Management

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Across
  1. 3. Union of hardware, software, database administration and communication to automate and control activities.
  2. 6. Company that installed 3 incompatible software packages in 1999 and in the end their candy was stacked from lost orders.
  3. 7. Use the internet and technology to provide services that create value for customers and support sales.
  4. 9. Radio frequency identification
  5. 10. Extent to which serving additional customers means high variable incremental costs.
Down
  1. 1. Phenomenon that allows the creation of goods and services with the same quality and quantity using fewer natural resources
  2. 2. They are any real or virtual entity that coordinates and shares information between buyers and sellers.
  3. 4. It is one of the greatest benefits of technology.
  4. 5. Which company installed delivery vehicles, provided automation of services, added tracking capabilities?
  5. 8. Soft and hard are two kinds of: