TELECOM STANDARDS

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Across
  1. 1. Short name for identified process areas in eTOM
  2. 3. Process area of the eTOM that takes care of order fulfillment
  3. 5. TMFORUM business solutions framework
  4. 6. Process area of eTOM that proposes handling customer problems
  5. 9. This framework Grouping processes and their associated information into recognizable applications
Down
  1. 2. Process area of eTOM that proposes charging and billing
  2. 4. The industry association that came up with eTOM
  3. 7. Framework providing information/data reference model along with a common vocabulary for implementing business processes
  4. 8. Lists out all processes required by service provider