TELEPHONE VERBIAGE AND ROOMS DIVISION DEPARTMENT

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Across
  1. 4. potential house count, security concerns, and request for amenities and supplies.
  2. 5. vary the size and scope of the hotel.
  3. 6. is very necessary , they work closely in maintaining guest security.
  4. 9. communicate on room status and request for maintenance service.
  5. 13. assisits the sales and marketing department in delivering hospitality professionally.
  6. 15. is the most important in the hotel.
  7. 16. relies upon the front office to provide data on guest history and reservation for sleeping room
  8. 17. may rely upon the front office staff to act as an initial point of contract for potential employees in all departments.
  9. 19. must know the occupancy status of a room before attending to plumbing heating or air conditioning problems.
  10. 20. by foreseeing his needs, providing immediate attention, and complementing the guest.
Down
  1. 1. by anticipating his needs, providing timely or immediate attention and giving suggestion or options.
  2. 2. by calling or addressing by his name, remembering his preferences addressing and greeting him.
  3. 3. cooperate by relaying message, providing accurate information on vouchers.
  4. 7. make the guest feel at home
  5. 8. by knowing the guest's preferences and offering options promptly.
  6. 10. handles the credit, accounts receivable, accounts payable, and night audit.
  7. 11. relies upon the front office staff to provide a daily summary of financial transaction through-prepared night staff.
  8. 12. is also used to measure efforts to meet budget targets.
  9. 14. which often combines the functions of a marketing and sales department and a food and beverage department.
  10. 18. by foreseeing his needs, providing timely or immediate attention