TELEPHONE VERBIAGE AND ROOMSDEPARTMENT

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Across
  1. 3. cooperate by relying message, providing accurate information on vouchers
  2. 5. assist the sales and marketing department in delivering hospitality professionally
  3. 9. must known the occupancy status of a room before attending to plumbing heating or air conditioning problems
  4. 10. is almost used to measure efforts to meet budget targets
  5. 11. relies upon the front office staff to provide a daily summary of financial transaction through prepared night staff.
  6. 13. make the guests feel at home
  7. 14. vary the size and scope of the hotel
  8. 15. by calling or addressing by his name
  9. 16. the most important in the hotel
  10. 18. communicate in room status and request for maintenance service
  11. 19. an arrangement to have something such as room
  12. 20. handles the credit accounts receivable, accounts payable, and night audit
Down
  1. 1. relies upon the front office to provide data on guest history and reservation for sleeping room
  2. 2. by anticipating his needs, providing timely or immediate attention and giving suggestion or options
  3. 4. which often combines the functions of a marketing and sales department and a food and beverage department
  4. 6. by knowing the guest preferences and offering options promptly
  5. 7. by foreseeing his needs providing immediate attention, and complementing the guest
  6. 8. potential house count, security concerns and request for amenities and supplies
  7. 12. maintaining gusts security
  8. 17. may rely upon the front office staff to act as an initial point of contract for potential employees in all departments