Terminology

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Across
  1. 2. BSD
  2. 6. Verifying users
  3. 8. IVR
  4. 10. Business Loss
Down
  1. 1. KPI
  2. 3. Process of mapping out responses
  3. 4. BCC
  4. 5. Cloud based workflow platform
  5. 7. Software Service Via Web
  6. 9. SSO