Terminology words

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Across
  1. 1. mailing or emailing any advertisement flyer coupons etc
  2. 2. similar business sellinmg similar p[roducts or services
  3. 4. moment or event that cause the customer to decide to purchas your product
  4. 5. meeting people and building relationships
  5. 6. a business selling products
  6. 10. when a custome tells other people about your product or service whether good or bad
  7. 11. plan complete overview of evry aspect of a business
Down
  1. 1. statistics about the area your business is located
  2. 3. a business selling or performing a service
  3. 7. group of customers that you are tring to attract and sell your product to
  4. 8. general type and category of product or services
  5. 9. customer who purchases the product or service