November Customer Service Month

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Across
  1. 5. to be recognized as a __ __ team by progressively expanding the value of services.
  2. 7. Internal notes we make within OSVC tickets
  3. 8. Watch your _ when speaking to customers
  4. 9. Focus on the solution not the
  5. 10. if the caller is upset stay
  6. 11. ability to adjust to changes in the environment
Down
  1. 1. resolution should be used most to respond to inquiries.
  2. 2. Be assertive not ___
  3. 3. If you do this , you will calm down
  4. 4. Imagine your customer is __ __
  5. 6. Another word for Ticket or Incident